Product Support Workshop Supervisor

• Prepare, supervise and control workshop activities, including the scheduling of work in the workshop.
• Oversee the management of spare parts and parts requisitioning for the workshop. 
• Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair.
• Assist the workshop team in the diagnosis and troubleshooting of problems. 

• Carrying out workshop repairs on equipment returned from the field or loan/demo equipment.
• Liaising with warehouse, sales and product support staff. 
• Commissioning products.
• Validating of orders and commission equipment with all necessary accessories and have commissioned equipment “ready for use”, unless specifically stated otherwise.
• Through active positive team-working, strive to meet the operational needs and requirements of the business in the interests of providing the best service to customers.
• In the course of normal duties, notifying the Warehouse and Inventory Department of spare part stock levels deemed to be running low. 

• Representing the Product Support Department on Quality matters.
• Engage the Product Support team on quality and regulatory matters.
• Develop procedures and working instructions as required.

Technical Support

• Point of contact for Customer Technical Support
• Liaise with manufacturer Technical Support

• Produce timely and detailed workshop performance reports. 
• Identify trends and key issues with services/repairs.
• Ongoing review, revision and reporting of workshop KPIs to continuously improve overall workshop performance.   

• A relevant third level engineering qualification or relevant experience.
• A high level of competence with advanced equipment and technology.
• Strong, customer focused interpersonal skills.
• The ability to deal effectively with pressure.
• A minimum of 3 years’ experience in supervising others including planning and evaluating individual performance.
• The ability to design and implement overall workshop performance. 
• Good computer skills.
• Previous medical engineering experience in a similar environment would be highly desirable, but not essential, as full training will be provided.
• A full clean driver’s licence is desirable.
• Strong written and verbal communication skills.
• Organised and structured approach to tasks.