Workshop Technician/Engineer

The workshop technician will be part of a team responsible for managing the repair of devices returned to the workshop by our customers. The technician will communicate with the customer via telephone, e-mail or face to face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the workshop team.

Principal Duties and Responsibilities:

This Job Profile is not an exhaustive list of duties for the position holder. It does, however, provide an indication of the main duties and responsibilities of the position.
• Provide technical support to customers (technical and non-technical), field service engineers, clinical support and our sales team.
• Liaise/communicate with our suppliers in order to help resolve problems or report incidents/issues which require manufacturer input.
• Stock management and administrative tasks.
• Forming part of the workshop team, be responsible for the completion of tasks allocated, using the processes and procedures recommended by the original manufacturer.
• Ensuring all activity is recorded on our Service Management system.

See below link for further information.